|
3. Delivery
"One Hour Delivery Window"
Any one of our (ex International) methods of shipment may be delivered with DPD local. DPD local have a "one hour delivery window" which works as follows:
- An email or text will be sent confirming the dispatch of your order and the due date for delivery
- On the day of dispatch a second email or text notification will be sent advising you of a one hour delivery window. This is normally accurate, however cannot be guaranteed, due to unusual circumstances.
- If the day of delivery is not convenient you can easily reply to the email or text to liaise with DPD local for an alternative delivery day which may be more convenient.
When you purchase an item, an option is given to have the goods delivered to a different address to that of the cardholder. This can be used to deliver goods to work or friends etc.
3.1 UK Standard Delivery £3.95 - up to 5 working days
UK Standard Delivery is free (to UK mainland addresses) on all orders over £50. This offer may be withdrawn at any time and does not include premium delivery.
UK standard deliveries are typically charged at £3.95 All standard deliveries are sent using Royal Mail or DPD local and may take up to 5 days.
Most standard deliveries will require a signature.
.
3.2 UK Mainland Carrier Delivery £5.00 - 1-3 days
In practice your delivery could arrive the next working day, but typically it is likely to arrive within 48 hrs (3 working days maximum). The package will be delivered with DPD loocal Monday to Friday between 9am to 5pm (excl. bank holidays) and will require a signature. You will also automatically receive the one hour time window for delivery from DPD local, full details below.
This service is only available for the U.K. mainland.
3.3 UK Mainland Next Day Delivery £7.50
We use two methods of shipment for next day delivery depending on the item. The first is Royal Mail Special Delivery, which should be delivered before 1pm Monday-Friday (excluding Bank Holidays).
The second method is DPD local and delivery will take place between 8am and 6pm Monday to Friday (excluding Bank Holidays).
PLEASE NOTE THE FOLLOWING CONDITIONS APPLY FOR NEXT DAY DELIVERY:
1. Orders must reach our office by 2.30pm the preceding day. Orders received after 2.30pm may still be eligible for next day delivery although this is not always possible.
2. Orders received between 2.30pm on Thursdays and 2.30pm on Fridays will be delivered on the following Monday. Orders received after 2.30pm on Friday, or on Saturday or Sunday will be delivered on the following Tuesday.
3. We endeavour to stock all products, however at busy times of the year and occasionally due to suppliers, there may be times when we are out of stock of a product and we shall advise you accordingly.
4. All deliveries must be signed for by an adult over 18 years of age. If there is no one at the address the carriers will attempt delivery to a neighbour and obtain a signature - a card will be left at your address stating where the parcel has been left.
5. Parcels can be left safe without a signature in a safe place, if requested, but from this point you the customer are liable for the goods and our carriers and webury.com will no longer be responsible.
6. Next day delivery is only available in mainland UK.
We cannot guarantee next day delivery however we will endeavour to reach this target and rarely experience any difficulties. In the event an item is not delivered we shall not be liable to refund the delivery charges.
3.4 UK Mainland Saturday / Sunday Delivery £15.00
This service is available on orders placed Monday-Friday before delcutofftime for delivery on the following Saturday or Sunday. Your order will be delivered with either Royal Mail or DPD local, depending on the item, between 9am-5pm and will require a signature.
PLEASE NOTE THE FOLLOWING CONDITIONS APPLY FOR SATURDAY OR SUNDAY DELIVERY:
1. Orders must reach our office by 2.30pm Friday. Orders received after 2.30pm may still be eligible for next day delivery although this is not always possible.
2. We endeavour to stock all products, however at busy times of the year and occasionally due to suppliers, there may be times when we are out of stock of a product and we shall advise you accordingly.
3. All deliveries must be signed for by an adult over 18 years of age. If there is no one at the address the carriers will attempt delivery to a neighbour and obtain a signature - a card will be left at your address stating where the parcel has been left. If it is not possible to do this the parcel will be returned to your local branch for collection by you. A second working day delivery attempt is available upon your contacting the carrier within 5 working days of receiving the card and arranging this, after this the parcel will be returned to webury.com.
4. Parcels can be left safe without a signature in a safe place, if requested, but from this point you the customer are liable for the goods and our carriers and webury.com will no longer be responsible.
5. Saturday and Sunday delivery is only available in mainland UK.
3.7 International Deliveries
If your order is for delivery outside of the UK, UK VAT (20%) will be deducted from your order during the checkout process.
Please be advised that when ordering goods for delivery outside of the UK, you will need to pay import duties and taxes which are imposed once the package reaches your country. We do not have control over these charges and do not hold information regarding current duty rates. Please check with your local customs office before placing an order. It is also possible that you’ll be charged a handling fee by the Courier in your country (for collecting the duty and taxes).
- If the import duties and taxes are not paid by you, your order may be returned to us or destroyed. If we do not receive your order, we will be unable to refund you. We will refund for the received order minus any costs incurred in returning this.
- If you pay the import duties and taxes but wish to return your order to us, we are unable to refund any import duties and taxes you have incurred. You may be able to claim for these in your own country. We will refund for the received order minus any costs incurred in returning this.
- If you are returning your order to us, please ensure the wording RETURNED GOODS is clearly written on the outside of the package. If this is not clearly written on the package, we may be charged duty and taxes, which we will need to deduct from your refund. (If marked with RETURNED GOODS, we will not be charged duty and taxes.)
3.8 Short delivered/damaged goods
Notification of goods short delivered or damaged in transit must be received by us in writing within 3 days of delivery. Failure to comply with these instructions may invalidate subsequent claims.
3.9 Part orders
Should we be unable to fulfill all of your order, we shall dispatch items currently available and the balance of your order will follow as soon as stock has been received.
Only one delivery charge is applicable for part orders. If you would prefer to receive all items in one delivery please notify us at the time of placing your order. In exceptional circumstances there may be times when we are unable to fulfill your backorders i.e. if a supplier withdraws a product without prior notification. In this unlikely event any goods not received will be refunded back onto the card used to make the original payment and any goods already received will only be eligible for a refund if unused and returned in a saleable condition.
We cannot guarantee to fulfill backorders although we rarely experience such problems.
3.10 Gift Wrapping Service £3.50
webury.com's chosen charity for the "Gift Wrapping Campaign" is The Midlands Air Ambulance Charity - we are rurally based with a passion for the countryside, and acutely aware of how vital this service is. As such, we are proud to support them, with your help.
If you would like your order gift-wrapped and a hand-written tag attached it is no problem.... simply select this option at the Checkout. webury.com donates £2.50 to The Midlands Air Ambulance for each order
Please be advised; During the Christmas period we aim to achieve standard delivery within 5 days. However, if you have requested our charitable gift-wrapping service this may extend to 7-10 working days. We shall of course endeavour to deliver your goods as soon as possible.
All items in each order will be gift wrapped in one parcel. Alternatively if you would like items individually gift wrapped please contact customer services.
If you return the item(s) the cost of the gift wrapping service is non-refundable.
We do not pre-screen messages, but may monitor content from time to time for the purpose of guarding against unlawful or inappropriate gift messages and we have the right to refuse to send gift messages. In this instance your item will be just gift wrapped.
4 Sale
4.1 Delivery
We attempt to deliver as quickly as we can, but in busy times it could take up to 10 working days to receive your order. Free standard delivery on all orders over £50, or Next Day courier delivery is £7.50 (orders must be placed before 12.00pm)
4.2 Discounted Prices
Our January sale prices are valid until the last day of January – after this date some items may remain on sale and some will revert back to full price. Previous purchases are not eligible for this offer, and no price adjustments will be made on previous purchases.
4.3 Discount Voucher and Promotion Code
Discount vouchers, codes and offers cannot be used on sale products, unless specified.
4.4 Returns
If you wish to return any items for a refund or exchange please do so within 28 days.
Please note we do not offer exchanges on International orders, please return the item for a refund and then place a new order for the required item.
- We do ask all products are returned to us within 28 days of receipt, in a saleable condition.
- You are required to take reasonable care of items.
- All returns must be in their original condition with the labels attached and in the original packaging. (Goods which are not returned in a saleable condition may be refused a refund or exchange or may incur a handling/cleaning fee. Some of our items pick up dust/fluff/pet hair very easily - please ensure they are kept and folded in a clean environment).
- All products must be packaged in a protective outer - footwear must be wrapped or boxed as despatched. Any shoe or boot boxes defaced by parcel tape, stamps or returns addresses will not be accepted and will be returned to you
- Any free gifts which came with your order must also be returned.
We do not offer a free returns service, however at the time of placing your order, you have the option to purchase a subsidised returns label for £2.00 (UK only). Simply attach this label to the outside of your parcel and take it to your Post Office and obtain a proof of posting; goods which are lost in transit without this remain your responsibility. Please note we will not reimburse postage costs if an alternative returns service is used. The cost of the returns label is non-refundable, however it can be used on this order or any future orders that you wish to return to us.
If you return your items using a different service please clearly address them to
Returns Address: webury.com Ltd, Returns Department, The Mill Office, Hatfield, Leominster, Herefordshire, HR6 0SE.
When returning any items, we recommend that you use a recorded delivery service with a suitable level of insurance. We regret we cannot have customers call and collect goods or return goods.
If you suspect your item to be faulty please contact us prior to returning your item (Tel: 01568 760101 or email info@webury.com).
All returns must be in their original condition with the labels attached and in the original packaging. Goods which are not returned in a saleable condition may be refused a refund or exchange or may incur a handling/cleaning fee.
We expect you to have kept the original packaging (including the postal box/bag) together with all labels. All products must be packaged in a protective outer - footwear must be wrapped or boxed as despatched. Any shoe or boot boxes defaced by parcel tape, stamps or returns addresses will not be accepted and will be returned to you.
We do not offer a free returns service, however at the time of placing your order, you have the option to purchase a subsidised returns label for £2.00 (UK only). Simply attach this label to the outside of your parcel and take it to your Post Office and obtain a proof of posting; goods which are lost in transit without this remain your responsibility. Please note we will not reimburse postage costs if an alternative returns service is used. The cost of the returns label is non-refundable, however it can be used on this order or any future orders that you wish to return to us.
We regret we cannot have customers call and collect goods or return goods
If you suspect your item to be faulty please contact us prior to returning your item (Tel: 01568 760101 or email info@webury.com).
5. Promotions
5a 3 for 2 Promotional Items
Selected products only, marked with 3 for 2 icon.
Cheapest Item is free - if the items are the same price you will receive one free.
The discount will automatically be applied at checkout
Subject to availability
We reserve the right to add or remove items from the promotion at any time
Offer cannot be used in conjunction with any other offer or promotion code
Discount does not apply to delivery charges
In the event of an item being returned for a refund, the discount will be taken into account.
6 #YesWebury
By responding #YesWebury you agree to the following:
6.1 You grant Webury a royalty free, perpetual, worldwide licence to use your social media handle and your social media photograph(s) on Webury.com, Instagram, Facebook, Pinterest, Twitter, advertising and email marketing campaigns.
6.2 Webury may use, reproduce, distribute, combine with other materials, alter and/or edit your Photo(s) in any manner in its sole discretion, with no obligation to you whatsoever.
6.3 You hereby represent and warrant that
(a) you own all rights in and to your Photos
(b) you have permission from any person(s) appearing in your Photos to grant the rights herein
(c) you are 18 years or older
(d) Webury’s use of your Instagram handle and/or Photos will not violate the rights of any third party or any law.
6.4 You hereby waive any moral rights in the Photos to which you are now or maybe at any future time entitled under Chapter IV of Part I of the Copyright Designs and Patents Act 1988 or any similar provisions of law in any jurisdiction.
6.5 You hereby release and discharge Webury from all and any obligation to pay you for any use of your Photos and any of the intellectual property rights contained therein in connection with the uses described above.
6.6 You hereby release, discharge and agree to hold Webury and any person acting on Webury’s behalf harmless from all claims, demands, and liabilities whatsoever in connection with use of the Photos as described above.
7 Trustpilot Review Prize Draw T&C’s
7.1 This is a monthly prize draw, running between the first and last day of each month.
7.2 To enter and be eligible to win, the entrant must leave Webury a review on our Trustpilot page.
7.3 Customers will be entered into the draw whether they leave a glowing review or a negative review, a five-star review or a one-star review.
7.4 The prize is a £50 Webury voucher.
7.5 The reviewer must use a valid email address on Trustpilot in order for us to be able to enter you into the draw.
7.6 The winner will be selected at random and contacted by the end of the first full week of the following month.
7.7 The winner will be contacted via the email address provided and the code for the £50 voucher will be included within the email.
7.8 The prize draw is being run by Webury. This promotion is in no way sponsored, endorsed or administered by, or associated with, Trustpilot.
7.9 The competition is open to UK residents only, aged 18 and above.
7.10 Customers who include a picture of them wearing their item (or if it’s a homeware piece, include a picture of it in situ), will be entered twice into the draw.
|
